Adoption of technology enabled care services (TECS) is a complex process with a minority of frontline health and social care teams and champion practitioners embedding technology into their day to day processes with vast numbers of practitioners/patients/service users being left behind. As a result, technology is often deployed in an ad hoc way, with its real purpose never being realised. The creation of digital social worker champions would focus on their service users’ needs and preferences and driving their subsequent behaviour change to maintain independence as an integral part of promoting self care to engaged users/their carers. These upskilled digital champions will in turn hopefully cascade their learning & experiences in their local team and area. This outline proposal captures the potential mirroring of our national programme currently focused on digital upskilling of cohorts of general practice nurses, so accelerating digital transformation in frontline local social care settings.
Why was the project undertaken?
To increase the uptake of TEC in frontline adult social care and to showcase what is possible. Expected substantive cost, social care and quality benefits to include:
The evolution of action learning sets of digital practice nurse champions across Staffordshire STP led to the collation of educational and support resources that include individualised support in work settings, educational guidance, and help with change management.
1. Digital nurse literacy ratings were recorded at baseline and over subsequent months of the action learning sets and applications of TECS and learning and support are based on the 7Cs.
2. This has demonstrated the substantive benefits of practitioner upskilling in frontline settings leading to implementation of technology enabled care as usual service.